Privacy Policy

Last Updated: 1st Jan 2026

At Matprro Mattresses, operated by The Vinesh Industries (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://matprro.com) or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our products and services to you:

  • Personal Identification Information: When you make a purchase, register an account, or contact us, we may ask for your name, billing address, shipping address, email address, and phone number.

  • Payment Information: We collect payment details (such as credit/debit card numbers or UPI IDs) to process your orders. Note: We do not store full credit card numbers on our servers; transactions are processed through secure, PCI-DSS compliant third-party payment gateways.

  • Device and Usage Data: When you visit our site, we automatically collect information about your device, including your IP address, browser type, operating system, the pages you view, and the time and date of your visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions: Fulfilling and managing your mattress orders, processing payments, and arranging for shipping and delivery.

  • Customer Service: Providing order updates, warranty support, handling 30-night trial returns, and responding to your inquiries.

  • Marketing and Communications: Sending you promotional emails, newsletters, or special offers (you may opt out of these at any time).

  • To Improve Our Website: Analyzing user behavior and website traffic to enhance our website design, product offerings, and user experience.

  • Legal Compliance: Resolving disputes, preventing fraudulent transactions, and complying with applicable Indian laws and regulations.

3. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to track activity and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website (such as the shopping cart).

4. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information only in the following situations:

  • Service Providers: We share necessary information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., shipping/courier partners, payment processors, and email marketing platforms).

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency within Delhi jurisdiction).

  • Business Transfers: If The Vinesh Industries is involved in a merger, acquisition, or asset sale, your personal data may be transferred.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access, update, or delete the personal information we have on you.

  • Opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails.

  • Request a copy of your personal data.

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Matprro Mattresses (The Vinesh Industries)

  • Address: Village Nangli, Pole No. 34, Ground Floor, KH No. 191, Sakrawati Najafgarh, New Delhi – 110043

  • Email: info@matprro.com | matprro.mattresses@gmail.com

  • Phone: +91-7835959392

© 2026 Matprro Mattresses. Designed By Rama Solutions. All Rights Reserved.

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